If you want to exchange the item, you return the products, at the same time as you place a new order in our webshop for the item you want.
30 Day Free Return
You have 30 days free return on all orders. The item(s) must be unused and returned undamaged in the original packaging. All labels must be as they were upon delivery, and any instruction manuals must be included. It is important that you use the original packaging.
How can I return products?
To submit products for return, you must log in. If you do not have an account, you can create one with the email address used for the purchase. Your order will be linked automatically.
- Navigate to Order History within My Pages
- Select the order with the products you would like to return
- Click on Return Products
You must deliver and send the package through a PostNord (Mypack) delivery point.
Always take care of the delivery receipt when returning, it is your proof that you have sent the package.
If you have chosen to pay by invoice, it is important that you have the invoice due date postponed. You do this easily by downloading the Klarna app.
Here you will find detailed information about delivery and return.